Frequently Asked Questions about Florentine Coffee Shop & Patisserie

  • You’ll find us in the heart of Shardlow, a beautiful village just outside Derby. We’re easy to reach by car, bike or on foot and are perfectly placed for a relaxed stop-off, please see our Where to Find Us Page for more details.

  • We’re open:

    Tue–Fri 9am-4pm

    Sat 9am-3pm.

    We are Closed Monday & Sunday

    (Seasonal hours up-to-date on Google regularly)

  • You don’t need to book for everyday visits — just pop in and choose a table. If you’d like to guarantee a table, we do offer a limited number of bookings each day. Just get in touch and we’ll do our best to help.

  • Yes! All drinks, cakes and food items are available to take away. If you’re ordering lunch items at an expected busy time, calling ahead helps us prepare your order quickly.

  • Due to our small indoor space, we can only allow guide dogs inside the shop. However, well-behaved dogs are welcome in our outdoor seating area, so you can still relax and enjoy a drink together.

  • Elegant indoor seating area ✅

    Outdoor seating areas (front and side) ✅

    Wheelchair ramp access ✅

    Disabled toilet facilities ✅

    Baby changing facility ✅

    Two high chairs available to use ✅

  • Yes. Allergen information is available — please speak to a member of our team before ordering. While we take care when preparing our food, we cannot guarantee a completely allergen-free environment.

  • We do our best to offer a variety of choices, including vegetarian, vegan and gluten-free options. Availability can vary due to demand.

    Please ask staff for allergen information before ordering if in doubt.

  • We aim to make checkout as easy as possible! We accept the following payment methods through our till system:

    • Cash

    • Major Credit & Debit Cards: Including Visa, Mastercard, American Express, Discover, UnionPay, and JCB.

    • Contactless "Tap" Payments: Use your physical card or digital wallets like Apple Pay, Google Pay, and Samsung Pay.

  • Yes, advance booking is necessary (24 hours minimum) for afternoon tea.

    Please contact us to discuss group sizes and dietary needs if any.

  • We’re happy to take cake enquiries; however, all cake orders are subject to availability. For this reason, short-notice requests may not always be possible.

    We recommend contacting us as early as possible to discuss availability, flavours and sizing.

  • If you haven’t received on email back from us within 48 hours, please check your junk or spam folder, as some email providers may filter out our email address if it’s not added to your safe sender list.

  • Yes, we offer gift cards that can be used at Florentine Coffee & Patisserie — perfect for birthdays, thank-yous or a thoughtful treat.

  • Our gift cards do have an expiry date and is 1 year from the date of purchase.